Additional Information
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Satisfaction Guarantee: At Patio Furniture Group, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Patio Furniture Group provides to both commercial and residential clients worldwide.

All Patio Furniture Group products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Patio Furniture Group will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
Patio Furniture Group retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
Procedure for Claims Under Limited Warranty:
To obtain warranty service, an original or copy of the sales receipt is required. Patio Furniture Group reserves the exclusive right to either repair or replace the unit with a newly-overhauled (NOH) unit or new unit at its sole discretion.
Step 1: Call Patio Furniture Group Customer Service at 1.800.510.8325 and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit serial number (if available), your return shipping address and a day time phone number. Step 2: Ship the product, along with the RMA number, to Patio Furniture Group. Once you have received your RMA number, pack the product securely and ship (insured) to the following address:

Patio Furniture Group
3180 Wetumpka Hwy
Montgomery, AL 36110-2734

Your Patio Furniture Group Customer Service representative will provide any further information you may request or need to fulfill your warranty claim.

Claims: If any damage to goods is detected upon receipt, the buyer must refuse delivery. Patio Furniture Group is not responsible for damage suffered in transit or storage. Before accepting any goods, the buyer should examine the shipment carefully. If there is any visible damage to shipping cartons, the buyer should refuse delivery. Claims for damage or shortage by the delivering carrier should be filed with the carrier by the buyer within five (5) days of delivery. Claims for damaged goods must be reported to Patio Furniture Group in writing within five (5) days from receipt of goods. Failure to do so will constitute full acceptance of the goods.

Returns: All returns must be approved in writing and are subject to a 20% restocking fee.

Claims: If any damage to goods is detected upon receipt, the buyer must refuse delivery. Patio Furniture Group is not responsible for damage suffered in transit or storage. Before accepting any goods, the buyer should examine the shipment carefully. If there is any visible damage to shipping cartons, the buyer should refuse delivery. Claims for damage or shortage by the delivering carrier should be filed with the carrier by the buyer within five (5) days of delivery. Claims for damaged goods must be reported to Patio Furniture Group in writing within five (5) days from receipt of goods. Failure to do so will constitute full acceptance of the goods.